Health Services Center

Now offering direct admission to individuals from the Greater Concord Community with a select number of accommodations

The Health Services Center, located at the Havenwood Campus on Christian Avenue, houses three Nursing Facility Programs, and one Supported Residential Care (assisted living) program. All programs are maintained to meet the needs of residents of the Havenwood Heritage Heights community, and priority access is given to residents of that community. All programs are licensed by the State of New Hampshire. Havenwood Heritage Heights is a Continuing Care Retirement Community (CCRC) which is accredited by The Continuing Care Accreditation Commission.

Our Mission

Havenwood Heritage Heights is a not-for-profit retirement community, providing a continuum of services and long-term care, where people of varying backgrounds, 62 years and older, live together in an atmosphere of independence and dignity with a common bond of companionship and a sense of community.

Overview of Health Services Center Programs

The Havenwood Heritage Heights Health Services Center has a total of 124 beds. The units are:

Skyview Terrace or Lighthouse Lane – Nursing Facility Care (NF)

Havenwood Heritage Heights has 115 beds licensed as NF level of care in the Health Services Center.  Seventy (70) of these beds are dually certified to provide Medicare Part A Skilled Care or for Medicaid reimbursed care. These seventy beds are inspected and certified annually under the Federal OBRA regulations. The additional 25 NF beds are licensed and inspected annually under the State of NH regulations and are restricted to members of the CCRC for private pay care. Residents receive 24-hour restorative nursing care including assistance with activities of daily living, medication management, nutritional monitoring, ambulating and continence care.  Palliative and End of Life Care is also provided at this level of care

Rainie Unit – Supported Residential Care (SRC)

Havenwood Heritage Heights has 29 beds licensed as SRC, also known as the Rainie Unit, in the Health Services Center. Residents of the SRC receive 24-hour nursing support; medication management and some assistance with activities of daily living.  They are able to manage incontinence with minimal assistance, ambulate safely on the unit with or without assistive devices and self evacuate the building in the event of an emergency. This level of living is inspected and licensed annually by the State of New Hampshire Bureau of Health Facilities.

Skilled Nursing Care

Skilled Nursing Care is available within the seventy (70) certified NF beds of the Health Services Center.  After a 3-day qualifying inpatient stay in a hospital, and with a physician’s order, Medicare Part A will pay for skilled nursing and /or rehabilitation services up to 100 days or as long as the resident meets the Medicare criteria for SNF level of care. Our skilled nursing services can also be covered by one of the multiple Managed Medicare Companies we are contracted with.

Contact us for more information about our Health Services Center in Concord NH

Health Service Center Floor Phone Numbers
1st Floor (603) 227-1333
2nd Floor (603) 227-1334
3rd Floor (603) 227-1316

Health Service Center FaceTime Phone Numbers
1st Floor (603) 210-3402
2nd Floor (603) 210-3414 (Raine)
2nd Floor (603) 856-5142 (Melody Lane)
3rd Floor (603) 210-3419

Nursing Supervisor Phone Numbers & Hours
(603) 856-4064 – 8AM-4:30PM
(603) 573-1157 – 4:30PM-8AM